We have similar situation like some of the above comments. Unit is 4 years old, detected a leak in coil. Do I still get reimbursed even if i did not file a claim before Dec 2015.
I have never took any action till date but will be replacing original coil in next few days since there is a leak detected in coil. Also do I need to use one of the dealers from lennox website? Not sure why but the company that installed my original unit are not listed in the dealer list on lennox website and upon speaking to them they said they are dealers. A company came out over 2 years ago and told us that it was a recall on the coil and it was being replaced free of charge.
All the expenses were paid by the company or grant and all they had to do was take the part out of the unit; in which they did and brought me a new one in the box but never came back to install it in the unit. I still have the coil in the garage but did not have the money to have it put back in.
I kept calling the company and they made many promises and never got back to us. What should I do at this point. I can be reached at 352-693-3187ADMINHi MaryContact Lennox customer service directly. They will provide you with information specific to recalls. We have two Lennox units, installed in March 2012.
March 25, 2015 needed to replace evaporator coil in one of the units, I’m sure it’s only a matter of time before the other will need replacing.The unit repaired is model# CBX32MV-036-230-6-06SN# 1612A09100I we entitled for reimbursement for the labor portion of the repairs? The labor total is $1,414.48Please advise.ADMIN-Mr. Ocuto,I have removed your contact information. For inquiries such as this you need to contact the class action administrator. We are just an informational website. Hey Jonathan, what about a 3-4year old unit that is run 90 days a year?
Am I wrong for wanting the problem fixed. Also what about the thousandsof ppeople experiencing the same problem. Not complaining about the service, complaining about a defective product. What happens in the automotive industry when there’s a problem, do they just ignore the problem, or do they have a recall so they can fix the problem? Same principle. If it was one or two coils no problem, but it’s not. Put some pride in what product you’re sending out to the public.
January 14, 2019Today is the first time I began to search the internet about this ongoing problem. My unit is about 5 years old, has had two coils replaced ( the third coil is currently in place and I was told it would probably need to be replaced also), a new motor, several Freon ‘fill ups’ and several large water leaks coming from the unit.
Lennox Evaporator Coil Serial Number Location
I bought the best Lennox unit suitable for my home. This has cost this retired RN a lot of money. I am hoping there are some options for me. I spoke with the Texas Attorney General’s office today and was referred to the Thomas lawsuit.
Do you think I have any options to help me out?ADMIN – Hi Dixie,You could consider reaching out to class counsel. Not being knowledgeable about AC units and coils, I have to asked this question : do bad coils cause condensation drips from the drainage pipes (or whatever).Yesterday I noticed evidence of a stain on my dining room ceiling, running down the wall to the hardwood floor. Thinking it was a leak from the bathroom upstairs, I called a plumber. After his inspection and cutting a foot square out of my ceiling he saw water seeping down from the AC.
The insulation was soaking wet. The pipes were secure.Do I have a cause to make a claim against Lennex? I have two units.I just heard of the class action this week.ADMIN – Hi Mary,Once your situation is repaired ask the tech if it was a coil issue. Then check if your unit is among the serial numbers included on the settlement. My 3 units were installed in my home in Charlotte, NC August 2007. The home is 9000 square feet. One unit stopped working and I went out to look at it and it was completely white and the coils were crumbling.
I took several pictures. So we had three Lennox people in the area come out and all three said they’ve never seen anything like it in their 10-30 years in the AC/heat business.
So I replaced the one that was not working for 5 grand and the other two must be replaced soon.When I filled out the claim form it said we were out of the date range. How can that be if the units are in the description and definiately fit the description if not worse than what I have see? Help.ADMIN – Hi Ken,There are two different class actions for Lennox.
Bought unit in 2010, by 2012 my coils needed replaced, then in 2015 my coils needed replaced. I kept good documentation however Lennox called the 2010 repair a warranty repair and refused to give me the document information needed to show two coils were installed.
I’m on my third coil, monthly cost during winter is between $440-$700.My wife is retired and she has to work so we make ends meet. When I bought the unit I did much research and thought I was getting a good unit. However I can honestly say this unit has been nothing more than a money machine and continues to cost me money. I’m not always afraid when the HVAC company comes out to perform their maintenance.
The typical cost after the HVAC company does than maintenance and finds issues is between $800-$1500. This unit is taking me to the poor house.THANKS A LOT LENNOX. August 3 2017We purchased our Lenox unit 2 years ago we replaced it with another Lenox because the one we had was 23 years old and had been such a great unit with very few issues we have and always have had a service agreement so if problems come up they are taken care of immediately we just had our heat pump serviced and were told there is a leak in our evaporator coil.Lenox serial # 1615c15205Model. Cbx2744-048-230-6-04Lenox serial 1915d13622Model 144px-048-230-19Unit is still under warranty. But it’s going to cost $775.00. Are we able to be reimbursed for this cost please reply. We are on a limited income The unit was purchased in good faith.
Thank you in advance for your kind assistance. Both my husband and areADMIN – Hi Larry,File a claim using the links provided.
We have similar situation like some of the above comments. Unit is 4 years old, detected a leak in coil. Do I still get reimbursed even if i did not file a claim before Dec 2015.
I have never took any action till date but will be replacing original coil in next few days since there is a leak detected in coil. Also do I need to use one of the dealers from lennox website? Not sure why but the company that installed my original unit are not listed in the dealer list on lennox website and upon speaking to them they said they are dealers.ADMIN – Hi Harry,Go look at the option for after deadline issues. I bought a new home from the builder ‘Lennar’ in Suwanee, GA, July 2014. In just 2 years and 11 months, one of the AC compressors, a newer technology ‘scroll’ type, and somewhat sensitive to transport and physical handling, died.
Compressor was under warranty, but we had to pay emergency call plus new install. Total was $870! During the time it ran, it never really cooled very well, and ran twice as long as the other unit for the same size zone space. Technician checked freon and all other parts, and they were fine. Also told me that Lennar used sub-contract labor to install the units, and not the primary contractor to save money. So, so maybe the unit was not handled with care?
Also, was told that all the parts were made in China, then shipped to Mexico for assemby, then shipped to the U.S.for delivery and installation. Wow, all that movement around the world, and what are the odds is was damaged or just poor quality? Also, others in my neighborhood are having problems, so it’s not just me!
I also spoke to the Primary vendor, who is certified HVAC, they contacted Lennox after sending them the unit early July, and have not heard back if it was defective or not. Plus, vendor told me that it’s very rare that they ever hear back from Lennox. Looking at all the other complaints and class action lawsuits to get re-imbursed, is there anything in Georgia to get re-imbursed? Thank you for this site plus your assistance.ADMIN – Hi Dave,Nothing in Georgia at the moment but if you feel there are many people affected by the issue you experienced I encourage you to contact a class action attorney. My Lennox A/C unit was not filled with Freon from the factory. The unit is about two years old and the unit failed.I have spent about $962.00 to have the unit working.
The last time was because of a defective equalizer tube. The serviceman spent four hours repairing the a/c system and cost me $773.00 to repair. The first time the repairman had to fill the unit with refrigerant and cost me $189.00. I really do not know what will happen if I haveto have the unit serviced again. I would like to enroll in a class action lawsuit against Lennox for the way this system has failed and cost me a ton of money to repair. Please let me know the law firms name and how I can get in touch with them. I cannot find the forms for a class action lawsuit against Lennox online.
HelpJames Mc Temple, TexasADMIN – Hi James,I cannot help you with the forms as the deadline for this settlement has passed. As for finding a proper lawyer just Google class action attorneys for your area. The sad thing is there are still hundreds of people having issues because Lennox continued selling the units knowing they would fail. The deadline for the settlement closed long before most of the other units would start having isssues. A person doesn’t really know about this settlement until you start having issues of your own and do a little digging on the internet.
Only to find out you have a piece of crap of a unit and you just missed the deadline. I don’t know why anyone would buy a Lennox product. I know I will never have anything that has Lennox’s name on it again!!!! I’ve been through it all, contacting them numerous times, always needing more information etc. The last few discussions I was told I had to have had the coil replaced two times and if I did I was eligible for 75 bucks or an extended warranty. An absolute joke.
First, why would I need to replace it two times, second one is enough when the part is defective, third wtf is $75 bucks gonna do or an extended warranty? Almost 2 years, and I won’t get anything and to date I have not heard of one person getting a refund. A total scam.ADMIN – Hi Paul,Thank you for sharing your experience with us. Sounds totally frustrating. Looks like you guys are getting the run around to.
I went through Thomas v. Lennox Industries Inc. Its been crazy submitted the claim form then about 6 months later submitted benefits form (10/26/15) still nothing. It’s a joke, have two units had to replace the coil 3 times in the down stairs unit finally replace it the whole system.
Had the coil replaced last Christmas on the upstairs unit for the 3rd time. I believe Paul is right (scam)the only ones getting paid in these law suits are the lawyers.ADMIN – Hi Pete,Don’t assume the worst. Give class counsel a call and explain your situation.
Lennox doesn’t intend to reimburse most customers for this settlement. They are appealing. They feel they have not erred (though other HVAC manufacturers and repairers have since abandoned those faulty coils). Hence why your status is “pending” and will probably forever remain “pending”.
I’m a wronged customer as well (and a practicing attorney who dug a little deeper). This speaks volumes on the type of company Lennox is. Most companies rise above by providing timely settlement and great customer service.ADMIN – Hi Org,Thank you for taking the time to share your perspective on this matter.
I bought a new house from Lennar back in November 2014. Less than a year (late 2015) later the coil needed to be replaced. I sent in the required form to Lennox and was never reimbursed. Last year again I had to replace the coil. Each time I ask Lennox through their distributor to use a different coil ( coated) but they refused. Today I have to replace it again and have decided to replace the entire unit with a different brand, as I can’t keep replacing it each year with no compensation.
I plan to file suit in Florida with small claims for the total reimbursement and ask anyone with a similar problem if they were successful. In closing I sent a certified mail to Lennox opting out of the class action suit. Thanks for any information.ADMIN – Hi Tom,If you opted out in a timely manner you can proceed on your own.
Purchased new LENNOX A/C in July 2015felt like it wasn’t cooling near end of last summer (2017) so called my hvac guy now that 2018 summer heat is here. He informed me the evaporator coil needs to be replaced (plus needed to add $300+ of freon just to cool till the evaporator cool arrives & gets installed then it will need MORE freon to replace what leaks in the next few weeks). I found info online about Class Action Suit (Thomas v Lennox).
At first seemed like I could recoup SOME of my labor cost but after more research it seems the suit has expired (but it is hard to get a definitive answer). We always had Lennox in previous homes and they seemed reliable but now so many people are having the same problem that I just tonight told a neighbor who is having A/C problems to NOT purchase a Lennox!!! I am faced with spending $1000 this summer on a Lennox a/c that is less than 3 years old. If anyone knows of a solution, please advise!!
Thank you!!ADMIN – Hi Mr. Johnson,Try contacting their customer service department. Hello, today’s date 7/4/2018I have a Lennox system new construction closed 10/1/2015.My neighbor closed 9/2016 and their evaporator coil ruptured this past weekend filling the house with refrigerant.I would think our contractor should have been aware of the Lennox issues at this time and discontinued instillation of their brand,they do entire neighborhoods/subdivisions not a house here or there.
What’s your thought on this?I’m sure if our neighbor had a bad coil (unit installed in 2016) I do as well (unit installed 2015) and it’s just a matter of time. Have the replacement coils had the issues resolved?Replacing with an improved coil is one thing, but to replace with a new still “inferior” coil makes no sense. I have been unable to receive a simple yes/no answer to this question.Hoping you can help.If it has not been resolved I’m better off replacing the entire unit and be done with Lennox.So far I’ve had no issues and hope I have one of if not the only one that’s good!SincerelyRobert JohnsonADMIN – Hi Robert,Lennox would be best qualified to tell you if there were changes or enhancements to the design of the coil after the settlement.